:root{--navy:#071a2d;--blue:#1363df;--cyan:#16b8d4;--bg:#eef3f8;--card:#fff;--text:#172235;--muted:#68778c;--ok:#12805c}*{box-sizing:border-box}body{margin:0;background:linear-gradient(135deg,#eaf1f8,#f7f9fc);color:var(--text);font:15px/1.5 Inter,system-ui,sans-serif;min-height:100vh}header{background:var(--navy);color:#fff;padding:20px 24px;border-bottom:4px solid var(--cyan)}header .wrap,main{max-width:940px;margin:auto}header h1{font-size:22px;margin:0}header p{margin:3px 0 0;color:#b9c9da}.grid{display:grid;grid-template-columns:280px 1fr;gap:18px;padding:22px 16px}.card{background:var(--card);border:1px solid #dce5ef;border-radius:14px;box-shadow:0 8px 30px #1b355510;padding:18px}.incident h2,.conversation h2{font-size:16px;margin:0 0 14px}.kv{display:grid;grid-template-columns:80px 1fr;gap:7px;font-size:13px;margin:0}.kv dt{font-weight:700;color:var(--muted)}.kv dd{margin:0}label{font-size:13px;font-weight:700;color:var(--muted);display:block;margin:16px 0 6px}select,input{width:100%;border:1px solid #cad6e2;border-radius:9px;padding:11px;background:#fff;font:inherit}button{border:0;border-radius:9px;background:var(--blue);color:#fff;padding:11px 17px;font-weight:700;cursor:pointer}button.secondary{background:#dce8f5;color:#173a62}button.mic{background:#0f8799}button:disabled{opacity:.5;cursor:not-allowed}.controls{display:flex;gap:8px;margin-top:12px}.status{font-size:13px;color:var(--muted);margin-bottom:10px}.dot{display:inline-block;width:9px;height:9px;border-radius:50%;background:#9aa8b8;margin-right:6px}.dot.live{background:var(--ok);box-shadow:0 0 8px #14b77d}.messages{height:430px;overflow:auto;background:#f8fafc;border:1px solid #e3eaf1;border-radius:10px;padding:14px}.msg{max-width:84%;padding:10px 13px;border-radius:12px;margin:8px 0;white-space:pre-wrap}.agent{background:#e4f1ff;border:1px solid #c5dff8}.user{background:#e9f8f4;border:1px solid #c8e9df;margin-left:auto}.who{font-size:11px;font-weight:800;text-transform:uppercase;color:var(--muted);margin-bottom:3px}.composer{display:flex;gap:8px;margin-top:12px}.composer input{flex:1}.notice{margin-top:12px;padding:10px;border-radius:8px;background:#fff8df;color:#6f5714;font-size:12px}.result{margin-top:12px;font-weight:800;color:var(--ok)}audio{display:none}@media(max-width:720px){.grid{grid-template-columns:1fr}.messages{height:360px}}